Complaints procedure

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Has something gone wrong?

We aim to provide a professional and transparent online broking service. Normally things work perfectly, but occasionally something might not work out quite the way it was intended.

If you have a specific issue relating to the service we have provided then please complete the form below and provide as much information as you can.

We will investigate your concerns and try to resolve them within 24 hours of receiving your message.

Please keep in mind that:

  • we have never charged upfront fees for our service
  • we never make outbound calls so we can never have called you

Have you been charged fees?

We have never charged fees for our service and we will never call you (we don’t have a call centre). If for some reason you think we have then unfortunately you have been the victim of a scam by someone else.

There is no point completing a complaint form about fees as we will not respond to it.
For concerns relating to our service please contact us.

 

 

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